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Refund & Warranty Policy


Last Updated: May 14, 2026

At Syplynx, we are dedicated to exceptional craftsmanship and quality. If your purchase does not meet your expectations, we provide a transparent and structured return process to ensure your satisfaction.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • Items must be in original condition: unworn, unused, and unaltered.

  • All original tags must be attached, and items must be in their original packaging.

  • A valid proof of purchase (order number or receipt) is required.

  • Exclusions: Items that show signs of wear, damage after delivery, or have been altered are not eligible for return or exchange.

2. Return Period

We offer a 15-day return window starting from the date of delivery. Requests submitted after this 15-day period will not be approved for a refund.

3. Initiating a Return

To begin a return or exchange, please email sales@syplynx.com with your order number and the reason for your request. Our team will provide the necessary instructions to ensure a seamless process.

4. Return Shipping

  • Cost: Return shipping costs are the responsibility of the customer, unless the item arrived defective or incorrect.

  • Tracking: We strongly recommend using a trackable postal service. Syplynx is not responsible for items lost or damaged in return transit.

  • Original Shipping: Please note that original shipping charges are non-refundable.

5. US & International Returns

To avoid unnecessary delays or fees, international returns must comply with these rules:

  • Service: Returns must be shipped via USPS or your national postal service. Courier deliveries (e.g., UPS, FedEx, DHL) will not be accepted due to high brokerage fees.

  • Labeling: Clearly mark the package as "RETURNED GOODS" and indicate the country of origin as Canada.

  • Valuation: The declared value must reflect the original purchase price. Failure to follow these steps may result in additional duties or taxes, which will be deducted from your final refund.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original method of payment within 15 business days, depending on your financial institution.

7. Exchanges

The fastest way to ensure you get the item you want is to return the original purchase for a refund and place a new order for the preferred size, color, or style. Exchanges are subject to product availability.

8. Non-Returnable Items

The following items are final and cannot be returned for a refund:

  • Customized or personalized products.

  • Items marked "Final Sale."

  • Gift cards.

  • Note: If a non-returnable item arrives damaged or defective, Syplynx will provide a replacement or refund upon verification.

9. 1-Year Quality Warranty

Syplynx provides a 1-Year Warranty against manufacturing defects (such as faulty stitching, hardware, or zippers) from the date of purchase.

  • Coverage: This warranty covers defects in materials or workmanship under normal use.

  • Exclusions: This does not cover natural leather aging, scratches, general wear and tear, or damage caused by misuse or neglect.

  • Claim: To submit a claim, email sales@syplynx.com with your order number and clear photographs of the defect. We will provide a replacement or repair at our discretion.

10. Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged or incorrect, contact us immediately at sales@syplynx.com with photos so we can resolve the issue promptly.

11. Policy Amendments

Syplynx reserves the right to modify this policy at any time. Updates take effect immediately upon being posted to this website.