Shipping & Delivery
At Syplynx, we believe the journey of a handcrafted leather piece is just as important as its creation. From our workbench to your doorstep, every order is handled with the precision and care that fine craftsmanship deserves.
1. Shipping Destinations
We proudly ship across Canada, the United States, and select International destinations.
Unsure if we ship to you? Contact our support team at sales@syplynx.com for assistance.
2. Processing & Crafting Time
Quality takes time, but we work efficiently to get your leather goods to you.
Standard Orders: Dispatched within 3-10 business days.
Customized/Monogrammed Orders: Please allow an additional 2 business days for our artisans to personalize your piece.
Peak Seasons: During holidays or promotional events, processing times may be slightly extended.
3. Shipping Methods & Tracking
Once your order leaves our studio, you will receive a confirmation email with a tracking number so you can follow its journey.
Within Canada: Shipped via Canada Post/Any reliable carriers(Tracked).
USA & International: We partner with trusted national carriers to ensure secure, dependable delivery.
4. Shipping Rates
| Destination | Order Value | Rate |
| Canada | Over $150 CAD | Complimentary |
| Canada | Under $150 CAD | Calculated at Checkout |
| USA | All Orders | Calculated at Checkout |
| International | All Orders | Calculated at Checkout |
5. Estimated Delivery Windows
Canada & USA: 3–10 business days after dispatch.
International: 5-22 business days. Timelines vary by destination and local postal efficiency. (The buyer is responsible for the shipping cost)
Note: Remote locations and customs processing may occasionally extend these windows.
6. Customs, Duties & Taxes
For our international clientele, please note that shipments may be subject to import duties or taxes imposed by your home country.
These charges are the responsibility of the recipient.
We recommend checking with your local customs office for specific details regarding fees.
7. Delivery Concerns & Address Changes
Address Accuracy: If you spot an error in your shipping address, please notify us immediately. We cannot guarantee changes once the item has been dispatched.
Issues in Transit: In the rare event that your package is delayed, lost, or arrives damaged, please reach out to us promptly. We will work directly with the carrier to resolve the issue for you.
Questions?
Our client support team is here to help you track a package or provide shipping quotes.
Email: sales@syplynx.com
Thank you for choosing Syplynx - where craftsmanship is delivered with care.